Refund Poilicy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. To ensure we can deliver hassles free product experience, we also offer 1 year product warranty for all our products sold on our official website (www.temai.tech) .

If you purchased products on our official website, 1 year product warranty will be granted automatically. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@temai.tech If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

service@temai.tech

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping Policy

TEMAI offers free shipping over $59 to all orders within the United States.

Free shipping would take 1-2 days (excluding weekends and holidays) to process after receiving your order confirmation email. 

Expedited shipping options are also available and will be calculated and displayed at checkout. 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. The carrier website might take 24-48 hours to update the status.

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at service@temai.tech with your name and order number, and we will look into it for you.